Here is a list of the most frequently asked questions from our students. If your question cannot be answered here you can contact us with your enquiry.

Bookings:
Can I cancel my course place or transfer? You can cancel your place up to 10 working days before the course commences by phoning 0161 925 2015 and then by confirmation of cancellation by letter. Unfortunately, after this we are unable to offer a refund or transfer unless we are able to resell your place. If you are unable to attend you may also opt to send a friend or relative in your place instead - there is no additional charge for this. Please click here for our full terms and conditions.

Can I reserve a place without paying? As we need a minimum number of attendee's to run a course all places must be paid for in full at the time of booking. The only exceptions are our professional courses where your company may request to pay by invoice.

Can I turn up on the day and attend a workshop without booking? No sorry. We need to buy in the food for a set number of students the day before meaning it is not possible to accommodate extra students who have not booked their place in advance.
 
Can I insure my place in case of sickness, etc? We do not offer insurance or endorse any particular broker but do recommend that students take out insurance with their local travel agents in case they are unable to attend due to sickness or other unforeseen problems. This is particularly advised for students travelling a distance, from overseas and/or attending two-day workshops where financial loss through non-attendance may be substantial.

The course I'd like to do is full but can I go on a waiting list? Yes. Just email us or give us a ring on 0161 925 2015. We will put your name down and give you a call if any places become available. Often if there is enough demand on the waiting list we may be able to schedule an additional course into our calendar.